Security and updates
WordPress core, themes and plugins kept up to date, with regular security scanning.
- Core, theme and plugin updates
- Security and malware scanning
- Access control checks
Website services
Website support and maintenance
Technical Virtual Assistant keeps small business websites updated, secure and fast. Monthly care plans from £39 cover updates, backups, security scanning and uptime monitoring, and we fix problems when something breaks.
We support WordPress and static HTML websites. A few care plan features, such as daily backups, come from the hosting control panel, so they are included only on hosting we provide.
What is covered
What website support covers
The routine work that keeps a website safe and working, plus help when you need something fixed or changed.
Backups and monitoring
Daily backups on our hosting and round-the-clock uptime monitoring, so problems are spotted quickly.
- Daily on-server backups on our hosting
- Remote copies to Google Drive or Dropbox after a one-time setup
- Uptime and broken link checks
Performance optimisation
Faster pages on phones and desktops, measured against Core Web Vitals.
- Image compression and caching
- Code and database clean-up
- PageSpeed Insights targets
Bug fixes and technical support
Help with anything that breaks or needs adjusting.
- Forms and email that stop sending
- Layout and styling problems
- Plugin conflicts and debugging
Custom development
New features and changes through a monthly development queue.
- Theme changes
- New pages, posts and products
- Integrations and feature requests
Answer Engine Optimisation
Structured data and clear answers, so AI assistants and search engines can understand and cite your business.
- Structured data (schema)
- AEO content optimisation
- Machine readability
Care plans
Website care, one monthly price
No long contract. Change plan or cancel any time.
Essentials
For sole traders and small sites
£39 per month
- Plugin and theme updates
- Security checks
- Broken link checks
- Access control
Growth
Essentials plus performance care
£75 per month
- Everything in Essentials
- Malware scanning
- Uptime monitoring
- Content changes
- Database optimisation
Pro
For busy sites that change often
£99 per month
- Everything in Growth
- Development queue, 4 tasks a month
- Monthly fixes and changes
- SEO improvements
Fix My Site, from £55
One-off help for a single problem: a bug, a broken layout or a form that has stopped sending.
Need something different? Plans are priced on the time planned tasks take, so we can build one around you. See the maintenance task checklists.
Your hosting
Support works on any host. Some features need ours.
Daily on-server backups and some monitoring come from the Hepsia control panel used on our hosting. If your website is hosted elsewhere, we still support it, but those features may not be available.
Hosting where every care plan feature is included:
Answer Engine Optimisation
AEO services enables AI-readiness for websites.
An enhanced SEO that optimizes for ChatGPT, Perplexity, and Google SGE to answer engines accurately understand and cite your business in conversational search.
An enhanced SEO that optimizes for ChatGPT, Perplexity, and Google SGE to answer engines accurately understand and cite your business in conversational search.
Questions
Questions about website support
What does a website care plan include?
Every plan includes plugin and theme updates, security checks, broken link checks and access control. Growth adds malware scanning, uptime monitoring, content changes and database optimisation. Pro adds a development queue of 4 tasks a month and SEO improvements.
Are backups included?
Daily on-server backups are included when your website is on our hosting. Copies to your own Google Drive or Dropbox need a one-time setup, and you keep enough storage space available for them.
What counts as a minor fix?
A minor fix is a change to something that already exists on your website, such as a text edit or a layout correction. Adding new features or content is development work, handled through the Pro plan queue or quoted separately. Work to recover a website that has stopped working is not a minor fix and is handled as support.
How quickly do you fix problems?
Most support tickets are closed within 24 hours, and the average fix takes about 2 hours.
Do you support websites hosted elsewhere?
Yes. We support WordPress and static HTML websites on any host. Daily backups and some monitoring come from the control panel on our hosting, so they may not be available on other hosts.
What is Answer Engine Optimisation?
Answer Engine Optimisation (AEO) is preparing your website so AI assistants and search engines can understand it and cite it in their answers. It uses structured data and content that states answers plainly.
Can I get help without a care plan?
Yes. Fix My Site is one-off help for a single problem, from £55.
Something broken right now?
Book a one-off fix and tell us what is wrong. Fix My Site starts at £55.
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