You may cancel any agreement for services such as website design, maintenance and development within 14 days of entering into it, whether the agreement was written or spoken. Cancellation is subject to these conditions:
- We will not normally start work during the 14-day cancellation period unless you ask for an immediate start.
- If you ask for work to start straight away, you keep the right to cancel, but you pay for the work done up to the point you cancel.
- If the service is delivered within the 14 days, the right to cancel no longer applies.
- Urgent or immediate requests for repair, recovery or maintenance cannot be cancelled.
- Third-party goods or services bought for your request are not refundable by us.
- All benefits of services and work delivered remain the property of the provider until paid for in full, and can be withdrawn if payment requests are not met.
- Consultation time is not refundable once a project has started. It is included in any initial payment as a minimum of 5 hours at the current rate: £40.00 an hour (GBP) or $60 an hour (USD).
- Deposits or initial payments, when taken for a project, are a minimum of £160.00, $200.00 or 60% of the full amount.
Monthly care plans
Website care plans run month to month and can be cancelled at any time.
Contact us
To cancel, or with any question about this policy, email [email protected].
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